Driven by the need for digital transformation and automation, hyper-automation is one of the technology trends that will mark the upcoming times. This approach that combines automated processes with new technologies such as Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence is increasingly gaining ground within organisations and promises increased productivity, higher security and reduced costs.
Although it is not new to the operations of most companies in multiple sectors, all indications are that investment in automation will continue to be a trend in the near future. According to Forrester, European companies will invest up to €3.3 billion in automation to boost productivity, proving this trend, which is expected to grow in the coming years, is moving towards hyper-automation – a step further, ensuring more flexibility, security and intelligence through the integration of advanced technologies.
If automation in itself already allowed scalability, hyperautomation enhances this same characteristic by integrating a set of technologies that, by making the best of each one, significantly increase the productivity of work environments. The combination of RPA technologies and artificial intelligence makes it possible to automate tasks that were previously not possible, such as undocumented processes that rely on unstructured data inputs. By integrating a set of advanced technologies, hyperautomation offers the power and flexibility to work on an end-to-end strategy, from data warehouse structuring to dashboard visualisation.
This allows employees to focus on more valuable tasks such as decision-making, interpreting data and applying critical thinking. Moreover, manual work is always susceptible to errors.
More than mechanising repetitive manual tasks performed by employees, hyperautomation comes to introduce Artificial Intelligence and Machine Learning into already automated processes, expanding their potential and improving them. One of the advantages is that hyperautomation platforms can be applied to the technologies that companies already have, improving performance with less cost. According to Gartner’s projection, by 2024 organisations are expected to reduce operational costs by 30% by combining hyperautomation technologies with redesigned operational processes.
Having automated processes increases productivity and efficiency, while reducing costs and human error. More agile workflows bring better results and allow you to release employees for more strategic and creative tasks. According to Forrester studies, companies are increasingly looking at areas where human and technological skills can be combined to improve efficiency, such as in management, human resources and training.
It is therefore fundamental that companies have an effective control of processes, to maintain competitiveness, generate business opportunities and overcome errors that reduce profitability.
Opinion Article published in Do IT – November, 2022