The market is becoming more demanding and competitive. Certainly, this premise is nothing new, but this reality brings new challenges and tremendous pressure to leaders these days to seek new and innovative ways of working to make the company competitive by cutting costs and becoming profitable while, simultaneously, responding to an increasingly demanding customer. Improved business processes can help leaders and managers to make better decisions while minimizing risk, improving the visibility of indicators, and streamlining response time to possible scenarios.
Process management consists of planning, monitoring, evaluating and reviewing the business processes of a company. There are equal and every day processes in all organizations, such as wage processing, for example, and others that are specific to each industry. The intention is that all processes are aligned with all departments, where special attention is given to people and to productivity indicators.
With a more flexible and dynamic model, it is easy for the organization to adapt to an opportunity or a threat. In fact, the success of any company is directly related to the effectiveness of its processes.
In practice, you have a problem when there are processes that are dependent on a single person. Imagine if that person gets ill for instance? Who will replace it? Or what implications will happen if these tasks are not performed during a given period of time?
If the processes are not organized, your company is likely to be less competitive and efficient. The solution is to systematize and decentralize all the tasks that add value to the organization. The goal is for knowledge to be shared in a simple way so that the company’s expertise is not lost, thus increasing efficiency and competitiveness. In this way, you can undo duplicate processes, unnecessary tasks, and automate all possible processes so that you can focus your efforts on strategic decisions.
Although it is a change that must be implemented gradually, when there is software allied to process management, everything becomes faster and simpler. To help you, we have put together 7 tips to implement process management efficiently and effectively.
1. Motivate employees
It is important that all employees are involved and motivated to manage processes, regardless of hierarchy and department, and even because it represents a change in the way the company works. Motivated employees are committed employees! Explain to employees what is going to change and why.
2. Identify and describe each process
It is important that you know the processes of the company, in order to know the attributes and difficulties of your company. It is essential to establish short, medium and long-term goals.
3. A person responsible for each process is required
A process-allocated employee is the simplest way to control the project as a whole. The person should monitor all the steps and ensure that these are performed. In order to ensure that, over time, changes are maintained, it is important that motives, advantages and methodology of a process management is shared by all.
4. Choose a tool that automates processes
The process of implementing a process management can be slow and time-consuming. Choosing a smart tool optimizes teamwork and increases productivity. In addition to process control, you can monitor in real time, reduce structural costs, and speed up access to information.
5. IT structure lined up with company business
The solution will only be carried out if it adds value to employees and customers and brings profitability to the company. You can evaluate internal benefits such as higher profitability, greater employee satisfaction or external benefits such as increased customer response and increased sales.
6. Know the KPIs
One of the goals of process management is precisely to increase efficiency and profitability and for this, it is very important that you know the performance indicators. In order to improve your organization’s performance, you must know and monitor performance indicators.
7. Monitor and follow new methods
You must continue to monitor and follow the management of processes, in order to guarantee continuous improvements. It is important that you standardize how insights will arrive to ensure accurate readings and quick decisions. With an effective process management, your company will achieve an operational level of excellence with benefits to the overall performance of the company.
The demand for operational efficiency is a constant challenge and its achievement inevitably passes through people and associated technologies.
As a result of this digital transformation, the company becomes more agile and efficient, with greater dynamism, flexibility and clearly more competitive.